Privacy Policy and Cookie Use

Vookara is committed to protecting the privacy and personal data of its users, clients, operators, and ambassadors. This policy explains how we collect, use, and protect information, as well as how we use cookies and similar technologies.

1. Data Controller

Vookara is a digital platform for tourism experiences operated from Costa Rica. For any inquiries regarding your data privacy, contact us at: admin@vookara.com.

2. Data We Collect

• Name, email address, phone number (when booking or contacting us).
• Payment information (processed securely by third parties like PayPal).
• Browsing data: IP, country, city, approximate geolocation, device, browser type, language.
• Usage data: pages visited, session duration, interaction behavior.
• Commercial data: booking history, payment methods used.
• Interaction data: form responses, reviews, ratings.
• For ambassadors or partners: data needed for referral and commission management.

3. Purpose of Data Processing

• Process bookings and payments for tourism experiences.
• Create temporary or permanent accounts to facilitate purchases.
• Send confirmations, instructions, temporary passwords, and post-sale follow-ups.
• Improve user experience through personalization and analytics.
• Execute marketing and remarketing campaigns (with prior consent).
• Manage ambassador, referral, and commission programs.
• Comply with legal and billing obligations.

4. Use of Cookies and Similar Technologies

We use cookies for various purposes, including:

Essential Cookies

These allow basic site functionality, such as keeping sessions active, remembering language preferences, and securing forms (e.g., Google reCAPTCHA).

Analytics and Behavioral Cookies

They help us understand how users interact with the platform to improve the experience. Tools used:

• Hotjar: heatmaps, session recordings, visual error detection.
• Google Tag Manager and Analytics: traffic analysis, events, conversions.

Marketing and Remarketing Cookies

These are used to display personalized content and advertising based on user behavior. This includes integrations with Google Ads and Meta Ads.

You can configure your browser to reject or delete these cookies. You can also accept or reject non-essential cookies upon visiting the site.

5. Data Retention and Protection

We retain data for as long as necessary to fulfill the purposes outlined above or as required by law. We apply technical and organizational measures to protect information from unauthorized access, loss, or alteration.

Measures include:

• Encryption of sensitive personal data.
• Role-based access control and permissions.
• Planned security updates.
• Protection against attacks and form tampering.

6. Data Sharing

We only share data with third-party service providers when necessary for platform operations, such as:

• Payment processors (e.g., PayPal).
• Analytics and monitoring tools.
• Communication tools (email, WhatsApp).

We never sell personal data to third parties.

7. User Rights

As a user, you may exercise the following rights:

• Access your personal data.
• Request corrections.
• Request deletion of your data when legally possible.
• Withdraw consent for the use of non-essential cookies.

To exercise your rights, contact us at admin@vookara.com.

8. Policy Updates

We may update this policy at any time. The latest version will always be available on our website. We recommend reviewing it periodically.

9. Acceptance

By using our platform, you accept this Privacy Policy and the use of cookies as described herein. When making a reservation or submitting form information, you expressly consent to the processing of your personal data under this policy.